STRAIGHT TO THE POINT

WE HAVE had to change the date of our golfing break three or four times in the past few months. But easyJet failed to refund one of the flights.

M. E., Kent. eASYJet says you requested your money back for all but one of the flights — which you changed to another date. As this flight went ahead, you were not entitled to a refund. But the airline has reimbursed you as a goodwill gesture.

HMRC sent me a tax code assessment but, when I opened it, I realised it was addressed to someone else. I am a widow who has lived alone at this address since 2007, so why does the taxman think another man is based here?

I. H., Borrowash, Derbys.

It SounDS like this gentleman’s employer gave your address to the taxman by mistake. HMrC apologises and says it is very thankful that you brought this matter to its attention.

I BOUGHT a kettle from Lidl last year and it keeps leaking. Staff told me it only gives

refunds within 30 days of purchase. But a customer service representative confirmed it was a year in this case, as I thought. So why can’t I get my money back?

C. S., Enfield, London.

You were right that you have longer to refund items, and Lidl has reiterated this to its staff. the store has now sent you a note to take with you to ensure you get your refund of £14.99.

THE energy company SSE has been bombarding me with letters meant for the tenant who previously lived at a property I bought in June. The supplier says I owe money and has threatened legal action.

A. P., Leicester, E. Mids.

SSe has stopped sending the letters to the previous tenant and is waiting for you to provide meter readings so it can work out who owes what. You have been promised a goodwill gesture once the issue is resolved.