STRAIGHT TO THE POINT

AMAZON is refusing to refund me for a mobile phone I never received. It delivered a safe, which I returned. It says it will not reimburse me until I return the phone. I now have a £599 debt to Barclays as part of an instalment plan.

P. B., Brighton. tHE retailer claims your order history showed many refunds and replacements where an incorrect item was returned, which you refute. it refuses to say what went wrong but refunded the £599, plus £50 as a goodwill gesture, and cancelled the Barclays plan.

IN 2015, Ultimate Home Solutions installed windows in our home. Earlier this year one slipped down, leaving a draughty gap. Despite the firm’s promises to fix it, no one has done so.

J. M., Fife. WHEn i contacted the firm, the work had been completed. it said the delay was because of the pandemic and staff shortages.

WHEN my mum died earlier this year, British Gas said she owed almost £893. It said it might write off the debt if I sent a copy of her death certificate and tenancy agreement. But it then sent a threatening letter demanding payment within 28 days.

J. W., via email. aFtER my involvement, British gas cleared the balance. You won’t get any more letters.

YOU are my last hope to get the proceeds from an uncashed Girobank cheque sent to me when my husband died in 1989. I forgot about it amid my grief and lacked confidence in financial matters.

M. S., Hertfordshire. tHE cheque for £218.99 was issued 33 years ago by your late husband’s pension provider, Sunlife. it offered to pay to help give you closure but denied any responsibility.