The human touch

I AGREE it is difficult to get satisfactory service by phone (Letters).

Trying to speak to a human at my pension company has proved impossible.

I tried several times and after multiple instructions to select option one or two, I was left waiting in queues for up to an hour each time, incurring phone charges of almost £50.

No email address has been provided and it’s been made obvious that they only want to deal with me online. You’d expect a pension firm to understand they will be advising people of a certain age who may feel uneasy about putting personal details on a computer. Am I the only person who longs for the days when you dialled and could almost instantly talk to a friendly and helpful voice?

Why can’t businesses bring back good, old-fashioned service? Sometimes change isn’t for the better.

RALPH FORD, Musbury, Devon.