STRAIGHT TO THE POINT

I HAVE £147 worth of Thomas Cook travellers’ cheques left over from a skiing holiday 20 years ago. Is there any way of redeeming these now the firm has gone bust?

R. S., Southampton. AlixPArtners, which is liquidating the travel company, is still accepting claims from creditors. there is no guarantee you will receive a full refund, but you may get a proportion of the value of the cheques. register your

details at thomascookukliquidations.com

BACK in December, I was offered a mobile phone by an O2 customer service worker, but I declined. However, two days later the new mobile phone arrived. I sent it back to the address I was given by the company, but I am still being charged £34.82 a month.

I. M., email. O2 believes you spoke to a scammer who asked you to share a one-time activation code over the phone. the firm won’t ask you for passwords, passcodes or Pins. the address you used was fraudulent, too. O2 has cancelled the contract and refunded your payments.

I VISITED Nationwide to open a savings account and was asked if I wanted a cash card. I said no, but was told accounts without cash cards must be opened online. Is this correct?

C. C., Basildon, Essex. nO. YOu can open an account in branch without a cash card. nationwide apologised.