British Airways in shake-up at top

BRITISH Airways has beefed up its top team in an effort to turn its fortunes around during ‘an extremely challenging period’.

Post-pandemic staff shortages and highprofile IT failures have caused widespread disruption including cancelled flights and customers waiting on hold for hours to speak to the airline.

The airline has hired Dirk John as chief digital and transformation officer from consulting firm McKinsey. Calum Laming has joined as chief customer officer from Vueling, where he was in charge of transforming the airline’s customer experience. Chief operating officer Jason Mahoney will assume the role of chief technical officer.