LETTER OF THE WEEK

THIS week’s winner is Brenda England, of Worcester Park, South-West London, who says customers don’t want to be treated like robots. She wins our Letter Of The Week Magic Mug, courtesy of Printer Pix. These reveal our Daily Mail Letter Of The Week design when hot. To create personalised photo gifts (right), visit printerpix.co.uk. Write to: Scottish Daily Mail, Letters, 20 Waterloo Street, Glasgow G2 6DB or email scotletters@dailymail.co. uk, including your address and number.