STRAIGHT TO THE POINT

MY MOTHER, a widowed 92-yearold, recently had a fall. She lives alone and is independent, but all her calls are going to voicemail.

B. M., Cheshire. SHEll sent two engineers to your mother’s house. It says that the issue was caused by a crossed line which needed to be fixed by openreach. It apologised for the delay.

MY HUSBAND and I organised a music event and raised £2,150.06 for the DEC Ukraine Appeal. Our local NatWest said it would match donations but has still not done so.

J. W., Portishead.

NATwEST says it set a £2.5 million target for matched customer donations to the appeal. It had already reached this target, however it has now agreed to match your sum as a gesture of goodwill.

WHEN I tried to set up an online monthly payment for £30 with my new Santander bank card, a message said I would need to enter a code sent to my mobile phone. But I do not have one and Santander told me there is nothing it can do.

R. C., via email.

SANTANDER apologises and claims you were given wrong advice. It has now been arranged for you to receive these codes via email.