STRAIGHT TO THE POINT

I AM being bombarded with spam emails that appear to be from a firm called Shutterstock. Most claim I have won prizes and discounts. Apparently I have to log on to my account, which I don’t have, to adjust my subscription settings?

C. P., via email.

SHUTTERSTOCK did not respond to emails, so I resorted to contacting the firm on Twitter. Someone eventually confirmed that the emails you received were not sent by Shutterstock. Do not click on any links and block the sender’s email address.

MY INSURER is insisting it did not receive a £67.44 cheque I posted to renew my television cover. I have been with Domestic & General for years, so why is it messing me around now?

G. W., Cardiff.

A DOMESTIC & General spokesman apologises and admits that an error meant your policy was not renewed even after it received your payment. It has rectified this by renewing your cover, refunding the £67.44 premium and sending you an additional £50 as a goodwill gesture.

I ORDERED £3.07 of food at Barnstaple McDonald’s drive-thru. I was told my card payment hadn’t gone through, so I left and bought a sandwich at Tesco. But when I checked, I saw the money had been taken.

R. D., Ilfracombe, Devon.

SHORTLY after I contacted McDonald’s you received a call from the Barnstaple branch. you were told that if you call in, the money will be refunded to your card and you will be offered a free meal.