STRAIGHT TO THE POINT

IN MARCH, BT emailed me to say that I had not renewed my contract. I thought I had in January as I had been sent a digital phone. Last month, I discovered I in fact have a business account so contacted BT to rectify this — but was told it is not possible while locked into a contract.

J.W., Norfolk. BT is switching those with copper-based phone lines to new phones that make calls using the internet. An order for a digital phone was placed in January but was cancelled by BT due to a clerical error. BT has refunded you for any additional charges and offered to cancel your business contract and move you to a digital landline.

I GOT a new broadband deal with EE in February. However, EE has not sent any bills and I have had no explanation why. I can’t keep up with what I need to pay.

K.F., Chester. ee apologises for not sending you bills, which it says was due to a technical error. Your statements are now being issued and ee has provided you with a gesture of goodwill to apologise and has contacted you to ensure you receive your next bill.

BRITISH Airways has said my Avios points will expire in two months. I want to convert them into Nectar points but can’t log into my account — despite resetting my password and contacting customer services.

M.W., Suffolk. BRITISH Airways says its executive Club team has contacted you to fix the issue.

I AM a trustee of a chapel and we have an internet contract to live-stream services. The upload speeds have fallen, but the contract-release fee is £197 — about the same as continuing to pay the bill for the next nine months.

D.F., Gloucestershire. The provider says it is sorry you are unhappy with the speed but your broadband is in line with expected speeds as per your contract.