“We won’t forget those that worked with us to assist clients”

This year hasn’t started the way any of us expected or hoped for! Speaking to customers, friends and family I know everyone is hoping the vaccine will be the solution to travel safely again. We only have a handful of bookings for dates up to end of March and I’m unsure how many of these – if any – will actually go ahead.

I do still feel optimistic for later this year though and hope to be inundated with bookings as we move through 2021.

I’d like to thank the tour operators that answered their phones, replied to emails, kept on enough staff to deal with issues and refunded and updated us promptly.

We won’t forget those that worked with us to assist customers and we will book with them again. Those same tour operators have developed flexible T&Cs which give us the tools and information we need to encourage new bookings. I think as long as we are all realistic about what might happen, money is financially protected and travel arrangements can be amended, confidence to travel will return.

We also won’t forget those that seemed to ignore us as we worked tirelessly with too many false promises. No need to name names – we all have a list I’m sure!