My Favourite Gunshop

At Tilneys, customer satisfaction is all, says Bill Harriman of BASC

If a customer wants something, then

Robert discusses their needs in detail before ordering it in. If he thinks that someone wants something that is not really suitable, he will gently steer them towards something that is — even if it means that he may not make as much money.

I am certain that it is Robert’s vast breadth of knowledge combined with