Praise and brick­bats both up for coun­cil

Solihull News - - IT TALK -

COM­PLAINTS and com­pli­ments made to Soli­hull coun­cil both rose dur­ing the last mu­nic­i­pal year.

In 2017/ 18, the num­ber of com­plaints in­creased by around a quar­ter – 728 were recorded over the 12 month pe­riod, com­pared with 566 in the pre­vi­ous year.

Com­pli­ments con­tinue to out­weigh com­plaints, al­though favourable feed­back saw a much more mod­est rise over the same time frame – 1,046 in­stances, up from 1,021 in 2016/ 17.

The data was in­cluded in the coun­cil’s draft an­nual gov­er­nance state­ment, which was made pub­lic last week. The doc­u­ment only in­cludes the num­ber of is­sues raised with the lo­cal author­ity, with a more de­tailed break­down of the dif­fer­ent rea­sons for com­plaints and com­pli­ments set to be pre­sented later this year.

De­spite there be­ing 180 ac­ci­dents re­ported by coun­cil staff over the 12 month pe­riod, this was down from 208 in the pre­vi­ous year and no prose­cu­tions or en­force­ment notices have been pur­sued by ei­ther the Health and Safety Ex­ec­u­tive ( HSE) or Fire Ser­vice.

Soli­hull Coun­cil has also man­aged to avoid any en­force­ment notices for breaches of the Equal­ity Act 2010.

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