Praise and brickbats both up for council
COMPLAINTS and compliments made to Solihull council both rose during the last municipal year.
In 2017/ 18, the number of complaints increased by around a quarter – 728 were recorded over the 12 month period, compared with 566 in the previous year.
Compliments continue to outweigh complaints, although favourable feedback saw a much more modest rise over the same time frame – 1,046 instances, up from 1,021 in 2016/ 17.
The data was included in the council’s draft annual governance statement, which was made public last week. The document only includes the number of issues raised with the local authority, with a more detailed breakdown of the different reasons for complaints and compliments set to be presented later this year.
Despite there being 180 accidents reported by council staff over the 12 month period, this was down from 208 in the previous year and no prosecutions or enforcement notices have been pursued by either the Health and Safety Executive ( HSE) or Fire Service.
Solihull Council has also managed to avoid any enforcement notices for breaches of the Equality Act 2010.