Cot­tages rated elite

TripAd­vi­sor re­view ranks busi­ness among best

Stirling Observer - - NEWS - Kaiya Mar­jorib­anks

Hol­i­day cot­tages in Loc­hearn­head are amongst a se­lect group of busi­nesses in the world to have been awarded top marks for cus­tomer ser­vice ex­cel­lence by tourism re­view web­site TripAd­vi­sor.

Briar Cot­tages own­ers Kim and Fraser Proven have been awarded the Cer­tifi­cate of Ex­cel­lence af­ter achiev­ing a five out of five.

The award, now in its fifth year, cel­e­brates ex­cel­lence in hos­pi­tal­ity and is given only to es­tab­lish­ments which con­sis­tently achieve great re­views on TripAd­vi­sor. Cer­tifi­cate of Ex­cel­lence win­ners in­clude global tourism busi­nesses that have con­tin­u­ally de­liv­ered a su­pe­rior cus­tomer ex­pe­ri­ence.

TripAd­vi­sor uses a pro­pri­etary al­go­rithm to se­lect award win­ners based on: qual­ity, quan­tity, re­cency of re­views, opin­ions sub­mit­ted by trav­ellers over a 12-month pe­riod as well as a busi­ness’s ten­ure and rank­ing ac­cord­ing to the site’s Pop­u­lar­ity In­dex. A busi­ness must main­tain an over­all bub­ble rat­ing of at least four out of five, have a min­i­mum num­ber of re­views and must have been listed on TripAd­vi­sor for at least 12 months.

Briar Cot­tages has con­sis­tently been awarded top marks by guests since the pro­gramme be­gan.

The luxury cot­tages lie within three acres of an­cient croft­ing grounds on the banks of Loch Earn in Loc­hearn­head vil­lage.

Kim and Fraser bought Briar Cot­tages in 2008 launch­ing with Lit­tle Briar, a two-bed­room cottage, be­fore build­ing luxury Briar Steading in 2010. To­day, the Provens pro­mote their self-cater­ing cot­tages with all- in­clu­sive trout fish­ing and use of their slip­way, moor­ings, petanque piste, lawn putting, sum­mer house and hot tub.

Guests are in­vited to see in­side the Provens’ B listed thatched cottage to view the orig­i­nal cruck tim­ber framed ceil­ing and to hear sto­ries of past ten­ants from McLaren and Mac­Gre­gor clans.

Kim said: “Ap­par­ently we are amongst an elite per­cent­age of global busi­nesses that have con­sis­tently achieved a bub­ble rat­ing of five out of five on TripAd­vi­sor for cus­tomer ser­vice. We work at con­tin­u­ous im­prove­ment and love show­ing off this nat­u­rally beau­ti­ful part of Scot­land on the banks of Loch Earn, within Loch Lomond and Trossachs Na­tional Park. It is our plea­sure to wel­come peo­ple from all over the world, to share our sto­ries and to hear theirs. We are es­pe­cially grate­ful to guests who spent time shar­ing their ex­pe­ri­ences and pho­to­graphs on TripAd­vi­sor.”

Fraser said: “We aim to en­sure a de­light­ful, com­fort­able and mem­o­rable ex­pe­ri­ence. Guest ap­proval is para­mount so it is help­ful to have TripAd­vi­sor’s rat­ing ser­vice which is recog­nised glob­ally.”

Award Hol­i­day cot­tages run by Kim and Fraser Proven

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