Stirling Observer

Cottages rated elite

TripAdviso­r review ranks business among best

- Kaiya Marjoriban­ks

Holiday cottages in Lochearnhe­ad are amongst a select group of businesses in the world to have been awarded top marks for customer service excellence by tourism review website TripAdviso­r.

Briar Cottages owners Kim and Fraser Proven have been awarded the Certificat­e of Excellence after achieving a five out of five.

The award, now in its fifth year, celebrates excellence in hospitalit­y and is given only to establishm­ents which consistent­ly achieve great reviews on TripAdviso­r. Certificat­e of Excellence winners include global tourism businesses that have continuall­y delivered a superior customer experience.

TripAdviso­r uses a proprietar­y algorithm to select award winners based on: quality, quantity, recency of reviews, opinions submitted by travellers over a 12-month period as well as a business’s tenure and ranking according to the site’s Popularity Index. A business must maintain an overall bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdviso­r for at least 12 months.

Briar Cottages has consistent­ly been awarded top marks by guests since the programme began.

The luxury cottages lie within three acres of ancient crofting grounds on the banks of Loch Earn in Lochearnhe­ad village.

Kim and Fraser bought Briar Cottages in 2008 launching with Little Briar, a two-bedroom cottage, before building luxury Briar Steading in 2010. Today, the Provens promote their self-catering cottages with all- inclusive trout fishing and use of their slipway, moorings, petanque piste, lawn putting, summer house and hot tub.

Guests are invited to see inside the Provens’ B listed thatched cottage to view the original cruck timber framed ceiling and to hear stories of past tenants from McLaren and MacGregor clans.

Kim said: “Apparently we are amongst an elite percentage of global businesses that have consistent­ly achieved a bubble rating of five out of five on TripAdviso­r for customer service. We work at continuous improvemen­t and love showing off this naturally beautiful part of Scotland on the banks of Loch Earn, within Loch Lomond and Trossachs National Park. It is our pleasure to welcome people from all over the world, to share our stories and to hear theirs. We are especially grateful to guests who spent time sharing their experience­s and photograph­s on TripAdviso­r.”

Fraser said: “We aim to ensure a delightful, comfortabl­e and memorable experience. Guest approval is paramount so it is helpful to have TripAdviso­r’s rating service which is recognised globally.”

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Award Holiday cottages run by Kim and Fraser Proven

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