Claudio Menichetti

have built in Bridge of Allan over the last two decades was threatened, by two customers who unjustifiably felt a wrong had been done them, due to them incorrectly reading information on our website.

“We know what we deliver to be more than fair and at competitive prices. Threatening us with a poor Trip Advisor review is an indication of the kind of person the people in the video are.

“I interpreted their threat as a clear assault on the livelihood of my parents, my wife and most importantly of my children.

“It is at this moment I unfortunately lost my f**king sh*t and left them under no illusion of what my feelings are on the uncensored, unmoderated, mostly subjective pure unadulterated bile that often cruel, malicious, spiteful, defamatory want-to-be food critics write on Trip Advisor.”

Vecchia Bologna has 293 reviews on Trip Advisor and is ranked number four out of 17 Bridge of Allan restaurants on the site. A total of 255 reviewers have rated the eaterie as excellent or very good. Only 31 give a poor assessment.”

But Marco told The Observer: “We tried to please these people and we did nothing wrong — but they used this website as a supposed weapon against us when they haven’t even sampled our food.

“These unmoderated sites are open to abuse and anyone with a grudge can stick the knife in without us being able to do a thing about it.

“I am not proud of what happened, because I am here for my customers, but this couple went too far.”