Stirling Observer

Supportoff­er forfree-to-view TVinterfer­ence

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Upgrades of mobile networks in the Crianlaric­h area may cause interferen­ce to TV received through an aerial.

Symptoms could include intermitte­nt sound, blocky images (pixelation) or loss of TV received through an aerial such as Freeview, BT, TalkTalk and YouView.

Free support is available from Restore TV whose role is to ensure people can continue to enjoy free to view TV when mobile is upgraded in their area.

It provides help to anyone experienci­ng interferen­ce to TV services caused by mobile signals.

Restore TV offers additional support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independen­ce payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free to view TV through an aerial, can receive a free Restore TV filter.

Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mobile mast.

For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.

Any viewers who experience new interferen­ce to free to view TV should contact Restore TV on: 0808 13 13 800 (free from landlines and mobiles) restoretv.uk

For more informatio­n visit restoretv.uk

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