Make the right moves to stay connected in your new home
When moving home, whether renting or buying, it’s all too easy to forget about broadband, but you’ll need it as soon as that last box is unpacked. Broadband generally belongs to your old address.
It takes time to activate new connections so put this on your “to-do” list at least two to three weeks ahead of moving day.
Even before that, you should find out whether you are bound to a long contract or can switch easily. If you are not tied in, consider a new provider. Finding a better deal could save money and maybe even provide a faster connection or upgrade from cable to fibre.
Ask the estate or letting agent, the people currently in the property and new neighbours what works in the area. Then consult one of the many websites showing speeds for your new postcode.
An increasing number of firms, including Virgin Media, offer broadband without needing a landline, although most concentrate on cities and other areas of high population.
Some areas, especially in the countryside, have very poor connections – so consider this before you finally agree to a new property, especially if fast broadband is essential.
If you are tied into a contract, it makes sense to stick with your deal as penalties for moving can be tough. Tell your provider you are moving home – and, unless they can come up with a far better deal, you do not want to start all over with another 12 to 24 month stretch.
Almost all firms will help you establish your connection at a new address – they want to keep your business even if you are not bound into a long-term deal.
Details vary but most want two to three weeks’ notice of your change of address. Some – such as PlusNet – charge a fee if you move home unless you start a new contract. BT, Sky and TalkTalk do not charge, although you will have to pay for any new installation needed. Virgin Media, which uses a different technology to most other providers, suggests you take your old equipment with you. You can either fit it yourself in your new place or pay someone to do it for you.
Virgin asks six weeks’ notice of moving but claims it will have you up and running in your new home in a maximum of two hours. But this assumes you move to an area which is Virgin-cabled. Otherwise, the process can be problematic.