In­spec­tors want home im­prove­ments

Strathearn Herald - - NEWS - Paul Cargill

In­spec­tors said staff at a Cri­eff care home should make sure res­i­dents’ care plans re­flect their pref­er­ences and needs more closely fol­low­ing an unan­nounced visit at the end of Novem­ber.

In ad­di­tion the Care In­spec­torate said staff at Bal­housie Dal­na­gar on Com­rie Road should im­prove their sys­tems for record­ing and man­ag­ing peo­ple’s per­sonal be­long­ings after re­ceiv­ing re­ports of clothes go­ing miss­ing.

In their re­port on the Bal­housie Care Group-run home, in­spec­tors said: “We found there were a num­ber of strengths which had a pos­i­tive im­pact on the ex­pe­ri­ence of peo­ple who use the ser­vice and there were ar­eas which were con­strain­ing ser­vice per­for­mance and needed to be im­proved.

“Peo­ple were en­cour­aged to con­trib­ute their views re­gards how the ser­vice could im­prove. Peo­ple’s views were lis­tened to and we could see where their feed­back was be­ing acted on.

“We dis­cussed in de­tail with the man­ager and deputy man­ager im­prove­ments needed to en­sure in­for­ma­tion con­tained in per­sonal plans more fully re­flects the per­sonal pref­er­ences and as­sessed needs of in­di­vid­u­als.

“This will help to en­sure care pro­vided is cen­tred around the in­di­vid­ual and what is im­por­tant to them.

“This rec­om­men­da­tion was also agreed as an out­come from other re­cent Care In­spec­torate reg­u­la­tory ac­tiv­ity.”

The re­port con­tin­ued: “Some peo­ple talked about hav­ing ex­pe­ri­enced items of their cloth­ing go­ing miss­ing.

“We felt that over­all the sys­tems for record­ing and man­ag­ing peo­ple’s per­sonal be­long­ings should be im­proved.

“We dis­cussed this with the man­ager and de­pute, who were re­view­ing sup­ports in this area and were mak­ing ar­range­ments for peo­ple’s cloth­ing to be clearly marked.”

Over­all the Care In­spec­torate graded stan­dards of care and sup­port as well as staffing at Bal­housie Dal­na­gar as “ad­e­quate ”while the qual­ity of the en­vi­ron­ment was graded as “good”.

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