Inspectors want home improvements
Inspectors said staff at a Crieff care home should make sure residents’ care plans reflect their preferences and needs more closely following an unannounced visit at the end of November.
In addition the Care Inspectorate said staff at Balhousie Dalnagar on Comrie Road should improve their systems for recording and managing people’s personal belongings after receiving reports of clothes going missing.
In their report on the Balhousie Care Group-run home, inspectors said: “We found there were a number of strengths which had a positive impact on the experience of people who use the service and there were areas which were constraining service performance and needed to be improved.
“People were encouraged to contribute their views regards how the service could improve. People’s views were listened to and we could see where their feedback was being acted on.
“We discussed in detail with the manager and deputy manager improvements needed to ensure information contained in personal plans more fully reflects the personal preferences and assessed needs of individuals.
“This will help to ensure care provided is centred around the individual and what is important to them.
“This recommendation was also agreed as an outcome from other recent Care Inspectorate regulatory activity.”
The report continued: “Some people talked about having experienced items of their clothing going missing.
“We felt that overall the systems for recording and managing people’s personal belongings should be improved.
“We discussed this with the manager and depute, who were reviewing supports in this area and were making arrangements for people’s clothing to be clearly marked.”
Overall the Care Inspectorate graded standards of care and support as well as staffing at Balhousie Dalnagar as “adequate ”while the quality of the environment was graded as “good”.