We were forced to sit on the floor for hol­i­day flight home

Sunday Express - - REVEALING INSIDE LOOK AT THE RED ARROWS TEAM - By News Re­porter

A FAM­ILY of three were forced to sit on the floor of a two-hour-flight from Menorca after they got on the plane to find their seats didn’t ex­ist.

The Tay­lors, from Al­ces­ter, War­wick­shire, were given seats 41 D, E and F but when they boarded the TUI flight to Birm­ing­ham there were no seats be­neath the num­bers.

They were given flip-up “jump” seats by the flight at­ten­dants for take-off and land­ing but had to sit on the floor for the rest of the flight.

“It’s hard and it’s un­com­fort­able and it’s just filthy,” mum Paula told BBC One’s Rip-Off Bri­tain: Hol­i­days.

“We just couldn’t be­lieve it when we re­alised that there gen­uinely weren’t any seats for us.”

In June last year Paula, 44, along with hus­band Ian, 55, and 10-year-old daugh­ter Brooke wanted to sit to­gether for the flight home so ar­rived at the air­port early. They were given seat num­bers at the back of the plane, but un­der­neath the num­bers was just empty space.

The solution pro­posed by the crew was that for take-off and land­ing Brooke would take the last spare seat while Paula and her hus­band would sit in two spare flip-up seats. How­ever, once the plane was in the air, the at­ten­dants needed ac­cess to the food sup­plies which were stored be­hind the Tay­lors, so Paula and Ian had to set up camp on the floor. Their daugh­ter Brooke joined them as she did not want to sit with strangers.

Paula, who said she took pho­tos of their or­deal, com­plained to TUI but was of­fered only £30 as “a good­will ges­ture”. The Civil Avi­a­tion Au­thor­ity says that while pas­sen­gers are al­lowed to sit in crew seats un­der cer­tain con­di­tions, they must not be left un­seated dur­ing any stage of the flight. It told Rip-Off Bri­tain it would be con­tact­ing TUI for an ex­pla­na­tion as to why the fam­ily had to sit on the floor for the ma­jor­ity of their flight.

TUI Air­lines said a “last minute air­craft change” meant the fam­ily’s as­signed seats were un­avail­able.

After be­ing con­tacted by the TV show TUI of­fered the fam­ily a full re­fund of their £1,300 fares.

Rip-Off Bri­tain: Hol­i­days,

BBC One week­days, 9.15am, un­til Jan­uary 25.

FLOORED: Paula, Brooke and Ian Tay­lor in Menorca, left, and the fam­ily sit­ting on the floor of their TUI flight, which failed to pro­vide them with seats

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