Furious over courier cost
of andtype length print dsonthe small depen the offer a It Check ent. cts agreem contra met of these you’ve as many where is in , if y point thecar halfwa entsand hand instalm can the on, you conditi more good with no it back to pay. I ordered new furniture online but, when it arrived, it was faulty and nothing like the quality I expected. I contacted the firm who claimed I could return it but that I would have to instruct my own courier. Surely I can insist that they uplift the goods? You can if the furniture is faulty and not as described. Set out your complaint in writing if need be. The firm have to take the goods back at no cost to you and refund the full amount you paid. But you only have 30 days to do so.
Kerri, a mum to Katie, five months, bet on seven horses in the free Pick 7 game on March 14. To her delight, five of the horses won and the other two came second.
She said: “I couldn’t believe it. I was going to use the money for a holiday to Spain and put the rest in the bank for Katie. It was a great start in life for her.”
Sky Bet loaded her name to their website and displayed her £10,000 winnings. But there was nothing in her online account and she called to find out why. Kerri, who lives with partner Mark Roy, 27, a quality controller with a freight company, said: “Sky Bet told me I would receive an email with the details within 24 hours. They said they were busy because of Cheltenham.
“But the next time I tried to log in, my account was suspended.”
Kerri, of Coatbridge, called Sky Bet again. She said: “This time they said the delay was due to Mark’s debit card being registered on my account but the issue could be easily rectified. They asked me to send a picture of his card and his passport along with my driving licence, which I did.
“Sky Bet categorically told me that this wouldn’t affect my winnings. Once the documents were verified, the £10,000 would be paid.”
But that was on March 17 – and she called me in last week when she still hadn’t received the cash.
Kerri added: “They referred the