Backlash over O2 compo

Mobile giant O2 faced a backlash yesterday after some customers hit by last week’s network meltdown were offered just 87p compensation.

Consumer experts say Britain’s second biggest network should be paying at least £10 a head to the 32million customers affected.

They were cut off from the internet and unable to send or receive texts, emails and other services following a software problem on Thursday.

O2 have offered to credit their pay monthly customers with two days of monthly airtime subscription charges.

But consumer watchdog Which? said this was likely to be worth between 87p and £2.33.

Spokeswoman Alex Neill said: “It’s right that O2 compensate their customers for the frustrating network failure suffered by millions of customers.”

Consumer complaints expert Helen Dewdney said only a payment of £10 a head would be adequate.