Back­lash over O2 compo

Sunday Mail (UK) - - Lesley Roberts -

Mo­bile gi­ant O2 faced a back­lash yes­ter­day af­ter some cus­tomers hit by last week’s net­work melt­down were of­fered just 87p com­pen­sa­tion.

Con­sumer ex­perts say Bri­tain’s sec­ond big­gest net­work should be pay­ing at least £10 a head to the 32mil­lion cus­tomers af­fected.

They were cut off from the in­ter­net and un­able to send or re­ceive texts, emails and other ser­vices fol­low­ing a soft­ware prob­lem on Thurs­day.

O2 have of­fered to credit their pay monthly cus­tomers with two days of monthly air­time sub­scrip­tion charges.

But con­sumer watch­dog Which? said this was likely to be worth be­tween 87p and £2.33.

Spokes­woman Alex Neill said: “It’s right that O2 com­pen­sate their cus­tomers for the frus­trat­ing net­work fail­ure suf­fered by mil­lions of cus­tomers.”

Con­sumer com­plaints ex­pert He­len Dewd­ney said only a payment of £10 a head would be ad­e­quate.

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