In a spin over new washer

I had a new washing machine delivered and, after two days, it broke. It won’t spin and the retailers want to send someone out to repair it. I’m furious as I don’t trust the appliance now. What can I do? You are entitled to reject the machine for a full refund as long as you do this within 30 days. After that point, you are entitled to a repair or replacement. Within the first six months, the onus is on the retailer to prove the machine was of satisfactory quality when you bought it. Call Trading Standards if need be.

Alice, of Renfrew, said: “It was July 23 and I’d nipped in for a shower. Joe used it next but noticed there was a problem with the water pressure. Then the water went off. “When I went into the bathroom, water was coming through the light f ittings and then the ceiling.”

Al i c e , a product ion supervisor with a medical firm, ran downstairs to try to turn the water off.

She said: “We’d only moved to the house in March. So I was on the phone to a plumber we knew in a panic, asking him what to do.

“We were running about with buckets and towels, terrified that all the ceilings were about to come down on top of us.

“There was water pouring out of the windows too.”

She contacted the B&Q store. But she said: “They told me that as the contractor had public