Q&A Your legal questions answered.

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QI FLEW from Miami to Heathrow in February with an American airline. We arrived seven hours late in Heathrow so I had to take an extra day off work. I made a claim for flight delay compo but they won’t respond. Claire Gill MOST flight delay claims are under a European law known as EC261. Generally if you arrive at your destination more than three hours late you can make a claim. But it applies only if the airline is based in the EU or your flight departed from an EU airport. So it will not apply in your case, meaning you have to make a complaint to relevant authorities in the US. I BOUGHT a wardrobe online and when it came it didn’t go with my decor. I tried to return it

AQCommunications regulator Ofcom has delegated power to the Phone Paid Services Authority (PSA) to monitor this sector.

The PSA has a code of conduct that all mobile phone and service providers must follow.

The theme is that the consumer must be treated fairly and there as I heard I could within 14 days. They say I should have done it within 14 days of order. It hadn’t even arrived then. Shirley Isles THEY have interpreted the rules incorrectly. The Consumer Contract Regulations state when you buy online you have the right to cancel your order and get a full refund within 14 days of delivery,

AI have advised Guy to ask Vodafone for the contact details of the service provider and ask them to provide a detailed breakdown of the charges. He also needs to ask for evidence showing he opted to enter the competitions and that it was made clear he would be charged.

If the provider ignores this or provides an unsatisfactory answer, Guy, from Lancashire, can take his complaint to the PSA.