CCS dials up a special new relationship with Vodafone
A Sunderland telecoms firm has lined up a major coup.
CCS has been selected as one of the first companies to achieve the highest status in Vodafone’s new partner programme.
The firm, which works with household names across the UK, is the only company in the North East region to have been awarded the new Total Communications partner status, under the new Vodafone Partner Programme which went live this month.
To achieve Total Communications status, a provider must have invested more than 1,000 hours of Vodafone capability training across its business and demonstrate customer service excellence against a set of stringent criteria.
CCS managing director Chris Lee said: “To be the first provider in the North East to achieve this status is a great achievement and is recognition for the hard work of our staff.
“To achieve this we have had to undertake a large amount of training. It shows our continued commitment to being at the forefront of the industry.
“Being awarded Vodafone Total Communications Status gives us the capacity to support, offer advice and recommend the right Vodafone products and services to our customers.
“More than anything it recognises our ability to deliver unified communications solutions and deliver great customer service.”
Nick Birtwistle, head of partners and alliances at Vodafone UK, added: “We’re delighted to welcome CCS, as a Partner with Total Communications Status, to the new Vodafone Partner Programme.
“Its team has shown great commitment and vision to leading a new era in communications and connectivity. Digital infrastructure and communications technologies are changing the way organisations work and new capabilities are needed to support customers in the decade ahead.”