Metro el­derly travel ap­peal

Sunderland Echo - - News - By Tom Pat­ter­son tom.pat­ter­ Twit­ter: @sun­der­lan­de­cho

El­derly and dis­abled trav­eller­sared­bein­gurged­tomake sure they have re­ceived their con­ces­sion­ary travel passes.

Nexus, which owns and op­er­ates the Metro sys­tem, has sent more than 100,000 re­place­ment passes to peo­ple in Tyne and Wear whose cards ex­pire this spring.

It is now ad­vis­ing peo­ple who have a con­ces­sion­ary travel card but have not re­ceived their re­place­ment – and whose card ex­pires be­tween March 31 and May 31 – to get in touch.

This can be done on­line at newct or call­ing 0191 20 2 0 747 dur­ing of­fice hours.

Huw Lewis, cus­tomer ser­vices di­rec­tor at Nexus, said: “The vast ma­jor­ity of con­ces­sion­ary travel card hold­ers in Tyne and Wear will have re­ceived their re­place­ment­card­buti­nas­mall num­berof­cases,forex­am­ple where peo­ple have moved in the last five years with­out us know­ing, their new card may not have reached them.”

The new English National Con­ces­sion­ary Travel Scheme smart cards have been sent out au­to­mat­i­cally to any­one who al­ready holds a per­ma­nent card on the grounds of age or dis­abil­ity ex­pir­ing this spring.

Peo­ple liv­ing in Tyne and Wear nor­mally have to ap­ply to re­new a card when it ex­pires by fill­ing in a form.

Nexus has cho­sen to au­to­mat­i­cally re­new cards for peo­ple who used them at least once in the pre­vi­ous year be­cause of the large num­ber ex­piringat the same time this spring – a legacy of the launch of the English national scheme 10 years ago this month.

The ma­jor­ity re­ceived the first ‘smart’ ver­sion of the card in 2008 and these are re­placed in five-year cy­cles to re­duce fraud and be­cause the mi­crochips in­side have a lim­ited life­span.

New travel cards are be­ing is­sued

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