Metro elderly travel appeal
Elderly and disabled travellersaredbeingurgedtomake sure they have received their concessionary travel passes.
Nexus, which owns and operates the Metro system, has sent more than 100,000 replacement passes to people in Tyne and Wear whose cards expire this spring.
It is now advising people who have a concessionary travel card but have not received their replacement – and whose card expires between March 31 and May 31 – to get in touch.
This can be done online at www.nexus.org.uk/ newct or calling 0191 20 2 0 747 during office hours.
Huw Lewis, customer services director at Nexus, said: “The vast majority of concessionary travel card holders in Tyne and Wear will have received their replacementcardbutinasmall numberofcases,forexample where people have moved in the last five years without us knowing, their new card may not have reached them.”
The new English National Concessionary Travel Scheme smart cards have been sent out automatically to anyone who already holds a permanent card on the grounds of age or disability expiring this spring.
People living in Tyne and Wear normally have to apply to renew a card when it expires by filling in a form.
Nexus has chosen to automatically renew cards for people who used them at least once in the previous year because of the large number expiringat the same time this spring – a legacy of the launch of the English national scheme 10 years ago this month.
The majority received the first ‘smart’ version of the card in 2008 and these are replaced in five-year cycles to reduce fraud and because the microchips inside have a limited lifespan.
New travel cards are being issued