Routine repair service resumes for tenants
walk in without an appointment and speak to a member of staff.
Concord, Havelock and Southwick: Tenants can visit the office by appointment only and must call the office or their Neighbourhood Coordinator in advance to arrange a suitable date and time.
Offices will be open from 9am till 4pm Monday to Thursday and 9am till noon on a Friday, with all necessary social distancing measures in place.
The cash facilities at the Athenaeum office in the city centre and in the Galleries shopping centre in Washington will remain closed.
Gentoo consulted with its
Community Engagement Forums before making the decision.
Cash poses a risk to the spread of coronavirus and the Group has seen the majority of its tenants pay their rent via other methods throughout the pandemic.
The firm restarted its essential services in April and its routine repair service also resumed from yesterday, with tenants being actively contacted where a repair was previously put on hold due to COVID-19.
Tenants can report any new routine repair by calling their local office or online at gentoogroup.com. Gentoo staff who attend these repairs will notify tenants prior to their arrival, maintain a safe distance from the occupant and use all necessary PPE.
Gentoo Group chief executive Nigel Wilson said: “We have done an incredible amount of work behind the scenes to ensure we can offer further services in a way that is both safe for our tenants and our employees while continuing to adhere to Government guidelines.
“As we start the huge job of catching up with routine repairs and allocating our void properties, I would ask existing and prospective tenants to please be patient as they may experience some slightly longer delays.”