Top marks for trainees
A group of insurance and household financial services apprentices from Sunderland have got their careers off to a flying start.
Alex Robinson, Alex Davis, Kieran Lamb, Jessica Wright, Ross Cairns and Gemma Howe – BGL’s latest group of trainees – are a tough act to follow, having all achieved the highest possible grade in their Level 2 Financial Services Customer Service Apprenticeships.
They each received a distinction – despite having to complete the qualification during lockdown while fulfilling a demanding role working from home.
Andrea Peel, the firm’s customer experience coach in Sunderland said: “Ninety per cent of this apprenticeship has been completed during lockdown, meaning most apprentices have been working from home.
"To work remotely while still on a learning journey, shows dedication and a commitment to succeed. The apprentices have faced some challenging times, but this has only helped to make them resilient and adaptable to change – the right behaviours to have in our ever-changing world.
"We are all looking forward to seeing how their careers progress with BGL.”
During their training, the group worked as customer advisors at the Sunderland contact centre at St Catherine's Court, Sunderland.
They were then tested to demonstrate competency in their role through case studies, a workbook and a professional one-to-one discussion with an external assessor.
The firm has created more than 300 apprenticeships across 30 different specialisms since it launched its academy in 2018.