Dad’s mould misery in children’s rooms
A dad has revealed the impact that consistent mould in his Gentoo home is having on himself and his family.
Stephen Platts, who lives in Stanhope Road, Washington, has described his and his kids’ “misery” at mould in their home.
The 46-year-old delivery driverclaimsthatGentoohave modernisedthewindowsofits other properties in the street, however, not his due to the house already having double glazing.
As a result, Stephen wants the frames of his windows replaced as he states that this is the issue and is causing his children’sbedroomstobeconstantly
cold. He said: “The kids are just miserable and are constantly getting chesty coughs so I’m just putting the two issues together.
"It is constantly cold in their bedrooms and on the upstairs landing.
"Gentoo have said that they will change the seals but that isn’t the issue, it is the actual frames, not the glass itself.
"I’ve already had two windowsreplacedbuttheyleftthe old frames in, I just feel like I’m fighting a constant battle but getting nowhere with it.”
Housing provider Gentoo have confirmed that they are looking into the issue and have already arranged a visit to the property.
Marc Edwards, Director of Asset and Sustainability at Gentoo, said: “We are aware of this particular issue and are in contact with the tenant.
“We are visiting the property this week to carry out an inspection on the windows and will work with the tenant to come to a resolution.
“We welcome all feedback fromtenantsandareproactive in how we listen, learn and do our best to get things right.”