Call handlers being recruited by Durham Constabulary for HQ
Durham Constabulary is looking for 30 new call handlers to work within the Force Control Room at its headquarters site in Aykley Heads.
Call handlers answer 999, 101 and other non-emergency calls, as well as responding to contact made through other means such as email and webchat.
Applications are open and close at 9am on Monday, February 21, with successful applicants starting work in May or September.
Salaries start from £19,452 with shift and weekend allowances rising to £25,482.
Successful applicants will completeanextensivetraining programme, which includes systems and computer training, through to investigative and crime inputs covering domestic abuse, child safeguarding, negotiation and crime scene investigation.
It comes after the force launched a major recruitment drive for new officers earlier this month.
ChiefInspectorAndreaArthur,HeadoftheForceControl Room, said: “Working as a police call handler is one of the most demanding roles within a police force, but it is also extremely rewarding.
“You will be the first voice that someone hears in their time of need, and you’ll play a vital role in ensuring they get the help they need as quickly as possible.
“No two calls are ever the same – one minute you could
be noting down details of antisocial behaviour, the next you mightbetakingacallaboutafatal
collision. Due to the intense nature of the job, you’ll need to be resilient, empathetic, able
to think on your feet, a great communicator, and, most importantly, have a strong desire to help people. In return, we’ll provide you with a career like no other . You’ll also receive other benefits, like shift and weekend working allowances and access to the police pension scheme.
Key aspects of the role include:
Answering999and101calls and obtaining essential information from members of the public reporting crimes and incidents;
Riskassessingtodetermine thespeedandnatureofthepolice response;
Speaking to distressed and vulnerable members of the public;
Providing members of the public with advice and guidance delivering excellent standardsofcustomerservice.
Formoreinformation,visit durham.police.uk