Over 100,000 homes see benefit from new TV mast
A new, 80-metre mast at Bilsdale is the latest step in restoring services following a fire in August last year.
More than 100,000 homes across County Durham, the Tees Valley and North Yorkshire are benefitting from improved TV services after a new, interim mast was switched on this week.
The switchover to the new, 80-metre mast at Bilsdale follows weeks of technical testing and months of construction and is the latest step in restoring services following a fire last August.
More than 40 firefighters were called to the blaze on August 10, following a call from an engineer working at the transmitter.
The 1,032 ft-tall structure, which was built in 1969, ensures reception coverage for an area encompassing County Durham, Hartlepool, Middlesbrough, Stockton, Darlington, and down to Harrogate, York, Filey, and Whitby.
Now, more than 98 per cent of homes across the region have had some TV services restored since the fire.
But the location of the interim mast and the terrain of the North York Moors means that when the switchover took place a “signal shadow” was expected to be created where the line of sight is interrupted as the company set out how the switchover was likely to mean a loss of service for some homes.
Over recent weeks Arqiva, which operates Bilsdale Mast, had been contacting around 1,250 households which rely on Freeview services, mainly in the east of County Durham, who were likely to lose their TV signal as a result of the switchover.
Homes which use Sky, Virgin and Freesat services it said would not be affected by the switchover.
Arqiva has also set out returning advice for those homes where the TV signal may have been affected by the switchover and help for a number of homes which may need an engineer to repoint their aerial free of charge.
Engineers have already repointed aerials on more than 200 homes ahead of the switch, and more are to be arranged.
Earlier last week, planning permission was granted for the permanent replacement mast at Bilsdale, which will be more than 300 metres tall and will become one of the UK’s tallest structures.
On a visit to Bilsdale, Arqiva’s chief executive officer, Paul Donovan, welcomed the switchover to the new mast, praised the efforts of engineering teams who are working in tough conditions, and reiterated the company’s support for those affected.
He said: “The switchover to this new mast is another important step in the huge project to restore full TV services to people across the region. Our teams have worked extremely hard in challenging conditions to complete it.
"We’re sorry for the disruption which the fire has caused, and we remain fully committed to providing help and advice to those who are affected, and especially the most vulnerable members of our communities.”
Residents who have noticed a change in their TV reception are advised to retune their TV and if the TV doesn’t automatically retune, or if you find retuning difficult, then to visit bilsdalemast.co.uk/retuning or call Arqiva on 0800 121 4828.