There’s still time to nom­i­nate

Surrey Advertiser - - Front Page -

VOT­ING in the Ex­pe­ri­ence Guild­ford Cus­tomer Ser­vice Awards is draw­ing to a close.

With more than 4,000 votes re­ceived so far, the town’s res­i­dents and vis­i­tors have un­til Tues­day to pro­pose busi­nesses that they think shine.

All of the town cen­tre’s busi­nesses are el­i­gi­ble for an award, with 13 cat­e­gories cov­er­ing the re­tail, food and drink, leisure and life­style, and pro­fes­sional ser­vices sec­tors across in­de­pen­dent and na­tional op­er­a­tors.

For the full list of cat­e­gories and de­tails of how to vote, visit www.ex­pe­ri­enceguild­ford.com.

Jay Biver, gen­eral man­ager at The Three Pi­geons pub, said: “I be­lieve that the cus­tomer ser­vice awards are not only im­por­tant for get­ting your busi­ness known within the area – they also make peo­ple aware of how good the ser­vice is on-site.

“The team here works hard in their jobs and some­times don’t get enough recog­ni­tion for this. Peo­ple of Guild­ford should know they can come here and re­ceive great ser­vice and have a re­ally great time”

Kitty McKay, who man­ages Bravis­simo, said: “Cus­tomer ser­vice is very im­por­tant to us. We like to send our cus­tomers away feel­ing great about them­selves, hav­ing had a won­der­ful ex­pe­ri­ence in our store.

“The cus­tomer ser­vice awards are con­fir­ma­tion that we are do­ing a fan­tas­tic job in mak­ing Guild­ford a great place to shop.”

Sean Dalby, cus­tomer ser­vice man­ager at Na­tion­wide, said: “With the growth of on­line re­tail op­tions, I think it’s great to con­tinue to cel­e­brate the tra­di­tional high street and the com­mit­ment that busi­nesses like our­selves have with re­gards to pro­vid­ing a first class, face-to-face cus­tomer ex­pe­ri­ence.”

Pete Lam­bert, se­nior town ranger for Ex­pe­ri­ence Guild­ford, said: “The Cus­tomer Ser­vice Awards are a great op­por­tu­nity for the busi­nesses of Guild­ford to cel­e­brate the fan­tas­tic cus­tomer ser­vice of­fered in our town across a di­verse range of sec­tors, from in­de­pen­dent re­tail­ers to ser­vice providers, beauty to pubs, bars and clubs.

“It’s great to see so many tak­ing part and get­ting be­hind the ini­tia­tive, with some healthy com­pe­ti­tion along the way.”

Vot­ing is easy and one per­son will be drawn at ran­dom at the end of the vot­ing pe­riod to win £1,000 to spend in the town.

Nom­i­nate your favourite busi­nesses by Tues­day at www.ex­pe­ri­enceguild­ford. com or text CSA plus the name of your nom­i­nated busi­ness to 88802 for free.

Once the pub­lic vote has closed, the three busi­nesses re­ceiv­ing the high­est num­ber of votes from each cat­e­gory will then be short­listed, with an over­all cat­e­gory win­ner se­lected fol­low­ing a visit by a se­cret shop­per.

Win­ners of each cat­e­gory, plus a fur­ther Shin­ing Star cat­e­gory, where man­agers or busi­ness own­ers nom­i­nate their own staff mem­bers, will be an­nounced dur­ing a cer­e­mony held at the Yvonne Ar­naud The­atre on Mon­day Oc­to­ber 2.

Town rangers Mark Lam­bert, Pete Lam­bert and Emma White are en­cour­ag­ing peo­ple to vote

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