Cof­fee shop up for award for fourth year

Surrey Advertiser - - Front Page -

FOOD and drink cat­e­gories are among the most hotly con­tested in this year’s Ex­pe­ri­ence Guild­ford Cus­tomer Ser­vice Awards.

Through­out the sum­mer, shop­pers have voted for their favourite out­lets and the short­listed busi­nesses will now be vis­ited and as­sessed by a ‘secret shop­per’ who will anony­mously eval­u­ate the stan­dard of ser­vice.

Win­ners will be an­nounced at an awards cer­e­mony at the Yvonne Ar­naud Theatre on Mon­day Oc­to­ber 2.

Three-time award win­ner, Cof­fee Cul­ture has again been nom­i­nated within the Cof­fee Shops cat­e­gory.

Com­ment­ing on what it would mean to them to win the award for a fourth year, co-owner William Gill said: “Win­ning this would be fan­tas­tic recog­ni­tion for the hard work which goes into run­ning a small in­de­pen­dent busi­ness. It means a lot to both Claire and I as we put our heart and soul into the shop, and for our staff, it’s recog­ni­tion for the pas­sion and pride they demon­strate ev­ery day.”

Pubs J D Wether­spoon, The Britannia and The Three Pi­geons go head-to-head in the pubs, bars and clubs cat­e­gory.

Dave Smith, gen­eral man­ager at JD Wether­spoon, said: “Ev­ery­one works as a team to en­sure all cus­tomers re­ceive great ser­vice. Pro­vid­ing great ser­vice is one of the most im­por­tant things that we try to do to en­sure re­peat busi­ness and loyal cus­tomers. Should we have a com­plaint, we make sure we con­tact those cus­tomers per­son­ally. We also pro­vide spe­cific cus­tomer ser­vice train­ing de­liv­ered through our in-house trainer and ad­vanced kitchen train­ing to en­sure we de­liver great food all of the time.”

Two new en­trants to this year’s short­list are Thai Ter­race in the In­de­pen­dent Restau­rant cat­e­gory and The March Hare in the Na­tional Restau­rant Cat­e­gory.

Joao Goncalo, gen­eral man­ager at The March Hare, said: “The awards pro­mote healthy com­pe­ti­tion be­tween busi­nesses and give the lo­cal com­mu­nity a clear pic­ture of the pre­mium of­fers in the town. They’re a great way to in­crease ex­po­sure to the lo­cal com­mu­nity and re­ward the team for their fan­tas­tic hard work and com­mit­ment.”

Richard Lloyd, gen­eral man­ager of Thai Ter­race, said: “The town’s restau­rants are all work­ing very hard to make Guild­ford a great des­ti­na­tion for din­ing out, and Ex­pe­ri­ence Guild­ford is giv­ing us all the op­por­tu­nity to show­case our cuisines, at­tract­ing peo­ple from fur­ther and fur­ther afield. Th­ese awards are a won­der­ful ex­am­ple of how to sup­port busi­nesses large and small.”

For more in­for­ma­tion on the awards visit www.ex­pe­ri­enceguild­

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