OUT­STAND­ING CUS­TOMER SER­VICE

Spon­sored by Clarke Roof­ing

Sussex Life - - Restaurant Review -

THE GALLIVANT Cam­ber Elise Roberts, gen­eral man­ager 01797 225057; www.the­gal­li­vant.co.uk

“Be­ing nom­i­nated as a fi­nal­ist into this cat­e­gory of the Cel­e­bra­tion of Sus­sex Life Awards is a bril­liant achieve­ment for the Gallivant. The whole team is com­mit­ted to mak­ing cus­tomers happy. They work ex­tremely hard each day to en­sure each guest leaves the build­ing hap­pier than when they ar­rived. This com­mit­ment has clearly paid off through this won­der­ful ac­knowl­edg­ment.”

FIZZ ON FOOT East­bourne Ian Shearer, manag­ing di­rec­tor 01323 737271; www.fiz­zon­foot.com

“Fizz on Foot is de­lighted to be a fi­nal­ist, hav­ing been a first-time en­trant this year! Sus­sex Life read­ers are just the type of peo­ple we like to wel­come on our tours and at­tend our wine tast­ings. I feel this re­flects the way we hope our guests feel hav­ing par­tic­i­pated in one of our ex­pe­ri­ences and we’ll have more to of­fer in 2019. I feel flat­tered that Sus­sex Life read­ers felt able to nom­i­nate our com­pany to be a fi­nal­ist in both the Out­stand­ing Cus­tomer Ser­vice cat­e­gory and the Vis­i­tor At­trac­tion of the Year cat­e­gory – we’ll be work­ing even harder next year!”

FAIR OAK FARM May­field Ian Ledger, founder and owner 01435 884122; www.fairoak­farm.co.uk

“Stay­ing in­de­pen­dent and true to our val­ues, re­sist­ing in­vest­ments and more eas­ily achieved main­stream in­come sources has meant a longer jour­ney, but has made us who we are to­day. Our ap­proach means we pro­duced a unique and per­sonal home from home for our val­ued guests and we get to know our cus­tomers. We en­gage early on, ask­ing the right ques­tions and lis­ten­ing to the an­swers in or­der to pro­vide a truly per­son­alised stay for our guests. We have had the hon­our of host­ing some real he­roes of ours and some truly in­spi­ra­tional peo­ple. Mak­ing their ex­pe­ri­ence per­sonal to them, giv­ing them the pri­vacy and true com­fort they’re after... well, there can be no bet­ter re­ward for our ef­forts. Fair Oak Farm is a unique place where life-long mem­o­ries are cre­ated for our guests. For our in­de­pen­dent fam­ily busi­ness to be no­ticed for our com­mit­ment to pro­vid­ing out­stand­ing cus­tomer ser­vice is a real hon­our.”

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