BT management problem

Sir,

Having tried for two days to convince the bots at BT that my phone line and internet connection really were not working, it was a pleasure to find that within a couple of hours of being referred to an OpenReach engineer my service was fixed.

In Whiting Bay, the engineers have to contend with obsolete aluminium wiring which is unreliable and problematic.

The engineers on the ground do a great job but are let down by management which seems incapable of providing acceptable customer service far less the necessary infrastructure for improved reliability.

Yours,

Jim Peacock,

Whiting Bay.