The Business Year

under the QUITO SUN

Quito is looking forward to a future filled with MICE tourism, an increasing number of tourists from leading source markets, and more internatio­nal hotel brands in its center.

- Carla Paola Cárdenas GENERAL MANAGER, QUITO TURISMO Which new products are being developed for Quito?

How has the positionin­g of Quito as a tourism destinatio­n evolved?

Quito acts as the gate to Ecuador’s four worlds: the Pacific coast, the Andes, the Amazon, and the Galápagos Islands. The city has made efforts to promote Quito as a tourism destinatio­n. In terms of internatio­nal promotion, Quito has been implementi­ng its strategy for 2020 and 2021 to develop the city for foreign visitors. To that end, one of the priorities is to improve the connectivi­ty of Quito by establishi­ng new agreements with airlines. Second, we have establishe­d representa­tion offices abroad to attract more tourism to Quito. The strategic plan developed in 2016 evaluates different markets and identifies nine priority markets: the US, Canada, Mexico, Colombia, Argentina, Brazil, Spain, the UK, and Germany. In those nine markets, the strategy is to hire a public relations agency able to handle Quito’s promotion in an efficient manner. We have developed agreements with airlines such as Avianca, Interjet, JetBlue, Gol, Air Canada, and American Airlines, to name a few. In all, tourism is an industry that needs to be built over the long term.

Tourists from Asian countries, especially China, are showing more interest in Ecuador. Which opportunit­ies is Quito targeting in this regard?

Ever since I took over the management of Quito Turismo, we have been conducting extensive research on Asian markets. Currently, it can take up to three days for tourists from Asian countries to come to Ecuador. With that in mind, we have been working on increasing the number of direct flights. Equally important, we are developing more informatio­n in Asian languages in order to better promote Ecuador and prepare the country’s offer accordingl­y. Thanks to our efforts, tour operators are tapping an increasing number of Asian markets. We aim to promote similar initiative­s in the future. We are also working on marketing plans that will enable us to prepare short- and long-term strategies.

MICE tourism is one of our priorities, and we have a division only focused on MICE tourists. Our internatio­nal network is promoting Quito at internatio­nal events. We are also approachin­g various chambers of commerce and associatio­ns to let them know that Quito is open to organize events. We are willing to offer tailor-made products to attract MICE events to Quito. We have held numerous events in 2019, and we are set to hold more in years to come. MICE tourists have high purchasing power, and they bring a lot of knowledge from different areas in the world, which can help us come up with new ideas. We want to host the world’s largest events. We are also planning to host sports events because they bring a whole host of new opportunit­ies. In 2018, we received around 690,000 tourists and for 2019, the estimation is 705,000. Our goal is to receive 4 million tourists within four years, and MICE tourism can help us achieve that.

What new programs are you developing to revamp the center of Quito?

We have a program to refurbish the center of Quito. There are about 26 properties that we are planning to revamp in Quito’s historical center. We are also in talks to open a Hyatt hotel. We are offering these 26 properties to potential investors. To that end, Quito Turismo is preparing a portfolio for 2020. We are also working to create heritage areas to attract foreign investment. The goal is to award concession­s to establish an art gallery, a hotel, or any other kind of business that can revitalize the center. We must bring more internatio­nal chains that are not present in Quito. The majority of tourists do not stay in the historical center. They stay in the north of the city and go to the center for a day visit. That said, there are some top-notch boutique hotels like Carlota, and many more will open in the near future. ✖

705,000 tourists in 2019 New hotels opening in Quito’s center

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