MODEL carrier
PasarEx aims to serve SMEs through an uptick in e-commerce, while also developing sustainable delivery practices.
Leading logistics company in import and distribution of packages
How has PasarEx evolved since 2011, and what new services is the company offering?
In 2011, we launched the representation of TNT for Colombia. In an unforeseen contingency, that company was acquired by FedEx, prompting us to develop our own brand, PasarEx. With our knowledge and experience we became strategic allies with large international logistics companies and currently we have business partners on almost all continents. Our value proposition is our flexibility to provide services in express transportation of packages, documents, and cargo, along with lastmile services for e-commerce. Our market is SMEs; we serve as their retailers. While we offer them a small discount, we provide significant added value through our personalized service. Clients can order a packet through our portal to be delivered from any part of the world, and we manage the entire process, ensuring seamless transactions. The inception of PasarEx amidst the FedEx-TNT acquisition marked our initial adaptation. Subsequently, transitioning to independent operations, we faced and overcame new challenges. Therefore, we reached out to Corporation Quality, an organization dedicated to assisting companies in refining their processes, resulting in the creation of a comprehensive strategic plan comprising 180 actions aimed at enhancing efficiency. As a result, we have surpassed the technological standards of our industry peers. All software, information, and operational controls are developed in-house. With a dedicated team of engineers, along with additional support, we have implemented trace and tracking systems and an advanced billing infrastructure, providing comprehensive solutions for our clients. Our client portal, recognized as the best in the country, offers transparency and convenience. Feedback from clients has been instrumental in fine-tuning our portal, underscoring our commitment to continuous improvement. Another key strength lies in our highly skilled team, characterized by a commitment to excellence in service delivery.
What characteristics of the Colombian market have allowed you to grow?
Colombia’s historical skepticism toward credit cards initially posed challenges for the growth of e-commerce, unlike in other countries like Ecuador, Costa Rica, and Dominican Republic, where it was expanding at a significant rate. However, the onset of pandemic compelled a shift towards online shopping, catalyzing substantial growth. Leveraging our foresight, we progressively scaled up operations, starting from handling 100 shipments, then 1,000, and eventually reaching over 25,000 daily shipments, which allowed us to rapidly expand our infrastructure. Our strategic location within the airport complex, coupled with efficient operations learned from our representation of major courier companies, provided us with a significant competitive advantage.
How do you handle relationships with key actors in the sector?
Our competitive edge is further enhanced by PasarEx celebrating its 30th anniversary in 2023. Over these three decades, we have diligently adhered to
regulations and norms set forth by customs and other relevant authorities Consequently, PasarEx has garnered a reputation for compliance, instilling confidence in our stakeholders. Furthermore, as one of the companies within Pasar Business Group Company, Pasar Ltda holds Authorized Economic Operator (OEA) certification from World Customs Organization. This recognition underscores our commitment to streamlined international trade. Our ability to handle customs procedures independently, supported by the confidence of authorities and clients, has been pivotal in our growth.
What projects does PasarEx have planned for 2024?
Our projects for 2024 include expanding our global footprint, as well as focusing on domestic delivery in Colombia. Currently, we are present in 19 cities, and by the end of 2024, we aim to increase this number to 30. This requires investment, training, time, and dedication. Additionally, we are investing in environmental sustainability, with initiatives such as transitioning to 14 electric vehicles and motorcycles and installing solar panels to meet our energy needs. After the second half of this year, we plan to produce all our energy in-house. We will also generate energy for sale, representing a total project investment of USD750,000. These efforts align with our commitment to environmental stewardship and fiscal responsibilities.
Adapting to new challenges with technology and sustainable efforts