Family’s anger as father, 92, is left lying in shower
HEALTH: Daughter says Crail abandoned by health and social care services
The family of a 92-year-old man have hit out at health chiefs after he was left lying cold, shocked and bruised on the floor of his shower after a fall.
James MacDonald, of Crail, slipped as he was taking his morning shower and was unable to get up.
His home carer found him around 45 minutes later and raised the alarm.
However, when his daughter called another 45 minutes later to find out why help had not arrived, she said she was told it had been diverted to another call in Kirkcaldy.
Jennifer Gowans called relatives from work to go and lift her father, and she and her sister covered him with towels to keep him warm as he lay in the bathtub.
Fife Health and Social Care Partnership insisted its responder was only rerouted when the request for help was cancelled.
But Jennifer described his treatment as shocking.
She said: “I was told they were situated in Glenrothes and had taken another call to go to Kirkcaldy.
“This was already far too long and an unacceptable wait for a frail 92-year-old gentleman.
“I managed to rally two strong members of our family to leave work and help lift my father safely.”
Jennifer said the community of Crail, in the eastern corner of Fife, felt abandoned by health and social care services.
Her father’s case has been highlighted as an example of alleged discrimination against people in the village.
Locals will face a trip of almost an hour to see a doctor out-of-hours if proposals by Fife Health and Social Care Partnership are approved.
Crail Community Council told Fife Health and Social Partnership director Michael Kellet of Mr MacDonald’s ordeal as it objected to the planned removal of the primary care emergency service from St Andrews Community Hospital.
Community council member Heather Aird said: “People in Crail strongly feel they are being discriminated against and not being delivered an adequate service as they are not receiving a service in the north-east.”
Partnership Care at Home manager Paula Edmonston said: “The care and safety of people at home is our number one priority.
“Our mobile emergency care team is based in Rothesay House, Glenrothes, and on duty 24 hours a day covering the whole of Fife.
“The response time for mobile emergency care is usually around 45 minutes.
“This depends on volume of calls, traffic and location of the call. All calls are treated by priority of need.
“Mr MacDonald’s home carer activated his community alarm on June 12 at 9.46am and the mobile emergency carer was dispatched.
“At 10.30am the community alarm was activated again to cancel the request for a mobile emergency carer to attend and as a result the carer was contacted and rerouted to another call.
“It’s unfortunate that on this occasion Mr MacDonald’s family feel the service has let them down.
“If Mr MacDonald or his family have any outstanding issues with the community alarm service, we would ask them to get in touch with us to discuss.”
“Local people strongly feel they are being discriminated against and not being delivered an adequate service