Tourist busi­nesses urged to give vis­i­tors the best wel­come

The Courier & Advertiser (Fife Edition) - - NEWS - LEEZA CLARK

Fife’s tourism busi­nesses are be­ing en­cour­aged to con­sider tak­ing part in train­ing to pro­vide them with the tools to of­fer out­stand­ing cus­tomer ser­vice.

Last year Scot­land’s Se­cret Bunker at­tracted a record­break­ing 30,000 vis­i­tors from as far away as Rus­sia, Aus­tralia and New Zealand.

The at­trac­tion re­cently hosted a WorldHost cus­tomer ser­vice course and put through more than half of its front­line staff to be­come a WorldHost ac­cred­ited at­trac­tion.

Fife as a whole was awarded WorldHost cus­tomer ser­vice des­ti­na­tion sta­tus in June 2017, help­ing to set it apart.

The pro­gramme teaches im­por­tant cus­tomer ser­vice skills, in turn lead­ing to im­proved com­mu­ni­ca­tion, in­creased staff mo­ti­va­tion and higher qual­ity as­sur­ance ratings.

Se­cret Bunker man­ager Marc McCon­nell said: “We found the WorldHost course most in­ter­est­ing and it gave us an ex­cel­lent in­sight into how we can move for­ward as a team and put all our cus­tomer care into prac­tice. This will en­sure that our guests get the best pos­si­ble ex­pe­ri­ence when vis­it­ing Scot­land’s Se­cret Bunker.”

Fife’s tourism in­dus­try sup­ports around 11,000 jobs and is worth about £570 mil­lion.

Fife Tourism Part­ner­ship, sup­ported by Fife Coun­cil, aims to work to­gether to in­crease the num­ber of vis­i­tors and tourism spend for Fife and to en­cour­age the de­liv­ery of good qual­ity vis­i­tor ex­pe­ri­ences.

Its man­ager, Ann Ca­mus, said: “Fife has now been recog­nised as a WorldHost des­ti­na­tion for a year, and it’s great to see that the mo­men­tum is still con­tin­u­ing with lo­cal busi­nesses sign­ing up to the pro­gramme.

“This means more busi­nesses are pro­vid­ing ex­cel­lent cus­tomer ser­vices and hope­fully at­tract­ing more vis­i­tors to lo­cal busi­nesses in Fife such as the Se­cret Bunker.”

The next WorldHost course takes place at St An­drews Town Hall on Au­gust 8.

Any­one who would like to take part should visit https:// fife­tourism­part­ner­ship.org/events/

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