Tourist businesses urged to give visitors the best welcome

Fife’s tourism businesses are being encouraged to consider taking part in training to provide them with the tools to offer outstanding customer service.

Last year Scotland’s Secret Bunker attracted a recordbreaking 30,000 visitors from as far away as Russia, Australia and New Zealand.

The attraction recently hosted a WorldHost customer service course and put through more than half of its frontline staff to become a WorldHost accredited attraction.

Fife as a whole was awarded WorldHost customer service destination status in June 2017, helping to set it apart.

The programme teaches important customer service skills, in turn leading to improved communication, increased staff motivation and higher quality assurance ratings.

Secret Bunker manager Marc McConnell said: “We found the WorldHost course most interesting and it gave us an excellent insight into how we can move forward as a team and put all our customer care into practice. This will ensure that our guests get the best possible experience when visiting Scotland’s Secret Bunker.”

Fife’s tourism industry supports around 11,000 jobs and is worth about £570 million.

Fife Tourism Partnership, supported by Fife Council, aims to work together to increase the number of visitors and tourism spend for Fife and to encourage the delivery of good quality visitor experiences.

Its manager, Ann Camus, said: “Fife has now been recognised as a WorldHost destination for a year, and it’s great to see that the momentum is still continuing with local businesses signing up to the programme.

“This means more businesses are providing excellent customer services and hopefully attracting more visitors to local businesses in Fife such as the Secret Bunker.”

The next WorldHost course takes place at St Andrews Town Hall on August 8.

Anyone who would like to take part should visit https:// fifetourismpartnership.org/events/