O2 apol­o­gises af­ter mil­lions lose ser­vice

The Courier & Advertiser (Fife Edition) - - NEWS -

Mo­bile net­work O2 and tele­coms com­pany Eric­s­son have is­sued a joint apol­ogy af­ter mil­lions of cus­tomers were un­able to ac­cess the in­ter­net from their phones.

O2 UK chief ex­ec­u­tive Mark Evans said the com­pany had been work­ing with sys­tems and equip­ment provider Eric­s­son “through the night” on Thurs­day, and that a full ser­vice should have been re­stored by yesterday morn­ing.

Bri­tish cus­tomers re­ported not be­ing able to use mo­bile data to ac­cess the in­ter­net and the oper­a­tor’s net­work on Thurs­day – which was the re­sult of a tech­ni­cal fault.

Mr Evans said: “I want to let our cus­tomers know how sorry I am for the im­pact our net­work data is­sue has had on them, and re­as­sure them that our teams, to­gether with Eric­s­son, are do­ing ev­ery­thing we can.

“We fully ap­pre­ci­ate it’s been a poor ex­pe­ri­ence and we are re­ally sorry.”

On Thurs­day evening, O2 said 3G data ser­vice was re­turn­ing and that they an­tic­i­pated it to be fully re­stored by 9.30pm.

The com­pany said en­gi­neers would “con­tinue work­ing hard with Eric­s­son en­gi­neers to re­store 4G” for its 25 mil­lion-plus cus­tomers in the UK.

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