Cyber incident leads to Works closures

The Works has said some stores have been forced to shut after a cybersecurity incident affected its tills.

The stationery and books retailer, which has stores in Dundee, Perth, Dunfermline, Kirkcaldy and Glenrothes, said the hack also resulted in new stock deliveries to its shops being temporarily suspended and longer delivery times for online orders.

It said store deliveries “are expected to resume imminently” and its normal online service levels are steadily being reintroduced.

Bosses do not expect the incident to have a “material adverse impact” on its financial position or forecasts.

In a statement, the Works said: “There has been some limited disruption to trading and business operations, including the closure of some stores due to till issues.

“Customers can continue to shop safely at the Works, both in store and online.

“All debit and credit card payment data are processed securely outside the group’s systems, via accredited third-party networks, and therefore there is no risk that this payment data has been accessed improperly.”

The retailer said it was alerted to the breach by its security firewall. The Works has disabled all access to its systems while it works with advisers to evaluate and rectify the situation.

External cyber security experts have been appointed to carry out investigations and recovery work.

The company added that, while payment data has not been compromised, it has not yet established “the full extent to which any other data may have been affected”.

It said it has therefore also informed the Information Commissioner’s Office.