Man suffers indignity at station after being denied toilet access

Dundee:

informing members of the public of their condition.

He feels this would allow more sufferers to be granted access to public bathrooms in times of emergency.

Paddy told The Courier: “It’s just been an embarrassment.

“It came on all of a sudden, so I told the guy at the ticket desk that I have IBS and that I needed to use the toilet.

“He told me he couldn’t help and that I had to wait for the guy at the gate to come over.

“I offered to leave my credit card with him, but he said he couldn’t help.

“By the time I got to the toilet it was far, far too late.

“I had to phone my brother to get him to bring round a change of clothes.”

Paddy fears more people suffering from IBS will suffer a similar experience unless society begins to understand the severity of the condition.

He said: “I’ve had IBS for a few years now. I can feel fine all day and then all of a sudden it just starts. When it does, there’s no controlling it.

“I think if someone has the condition then they should carry a card or something which explains you have IBS.”

A spokeswoman for ScotRail said: “The customer has not contacted us. As is right and proper, ScotRail will be happy to respond to him directly if he were to get in touch.”

Paddy Jenkins wants greater awareness of the severity of his condition.