Who is loved and hated

The top five stores, according to the Which? survey, are: Richer Sounds (80%); Toolstation (80%); Harvey Nichols (79%); John Lewis (79%); Waterstones (79%). And the bottom six stores are: Morrisons (55%); WH Smith (56%); Poundland (59%); Poundstretcher (60%); Vodafone (61%); Peacocks (61%).