SEND YOUR QUESTIONS TO GILL CHARLTON, NICK TREND AND OUR DESTINATION EXPERTS

If you have had a problem with your holiday or travel arrangements, contact our troubleshooter Gill Charlton, or our consumer expert Nick Trend at the email address below.

We also have more than 150 destination experts all over the world who can help with suggestions for great places to stay, to eat and to visit.

Please email all questions to

giving your full name and, if your query is about a dispute with a travel company, your address, telephone number and any booking reference. We regret that we cannot personally answer all the queries we receive, but your email will be acknowledged.