Why is HSBC hound­ing me?

The Daily Telegraph - Your Money - - FRONT PAGE -

I am 83 years old and have been a cus­tomer of HSBC and pre­vi­ously the Midland Bank for more than 60 years with­out ever go­ing over­drawn, ex­cept when the bank started tak­ing our mort­gage weekly in­stead of monthly.

How­ever, in the past year I have had two de­mands for cer­ti­fied copies of doc­u­ments to prove that I ex­ist. I do not have a cur­rent driv­ing li­cence or pass­port, which it sug­gests are the best proof, and many of the other doc­u­ments it pro­poses have to be dated within the past four months. My tax and ben­e­fit no­ti­fi­ca­tions are is­sued in April, and my credit card state­ments are not ac­cept­able be­cause they are from M& S Bank, which is op­er­ated by HSBC.

My joint ac­count with

my hus­band al­ways has a healthy bal­ance, and we have lived at our present ad­dress for more than 20 years and our pre­vi­ous one for more than 30 years. Now, HSBC is pre­tend­ing that it doesn’t know me.

Per­haps you could per­suade HSBC to stop chas­ing long-term cus­tomers for such in­for­ma­tion, and con­cen­trate on stop­ping crooks from open­ing up scam ac­counts. JC, CHESHIRE

Af­ter I con­tacted the bank, it phoned you to say it sym­pa­thised with your prob­lems and would be help­ing to sort them out.

Af­ter that, you re­ceived yet an­other let­ter de­mand­ing doc­u­ments and threat­en­ing to re­strict your ac­count. The let­ter claimed you had failed to con­tact the bank – even though you had writ­ten to it twice

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