I can’t close my PayPal account

I have not used my PayPal account for many years. In that time, I have moved house and changed telephone numbers and email addresses. In 2010 I tried to close the account but, because I could not remember the password or the exact answers to certain security questions, it would not carry out my instructions.

Yesterday I had an email from PayPal to change the

conditions for my account. I did, on this occasion, manage to get through on the computer and change my password and username and knew the exact answers to the security questions asked.

Today it sent an email saying there was a message for me in the message centre. When I tried to get through the system said there was no account in that name, so I could not open the message. Does this mean it has closed my account? DP, SUFFOLK

You had been concerned that the account might be taken over and used for nefarious purposes, as had happened to another reader.

You tried again to change your password and the security questions asked

this time were the same as had been set up several years ago. You found them bemusing. It asked, for example, what the colour of your first car had been. It was turquoise, but you wondered now whether you had put it down as blue or green. Many others, I suspect, will have sympathy with this dilemma.

I contacted PayPal, giving it your new address and phone number and the details of the case. It came back to me after a month and said it had tried very hard to phone you, without success.

It asserted that one such unsuccessful attempt had been made just before the conversation we were having. I immediately tried myself and you picked