I re­ceived just 61p of my £10,000 Isa

The Daily Telegraph - Your Money - - FRONT PAGE -

I have a stocks and shares Isa with Ae­gon. I ap­plied for a full re­fund to be cred­ited to my bank ac­count three weeks ago and, de­spite my many tele­phone re­quests for in­for­ma­tion and its prom­ises to ring back, noth­ing has tran­spired. AW, ES­SEX

You say you lost count of the tele­phone num­bers you called to try to sort this out.

I con­tacted Ae­gon, which had ac­quired the Co­funds busi­ness the Isa had been with, and which was still hav­ing teething prob­lems fol­low­ing this ac­qui­si­tion. It said the Isa money (about £10,000) was be­ing trans­ferred.

This all seemed set­tled but on the day you ex­pected to find it in your ac­count there was only 61p. You found out about this on a Satur­day and the un­cer­tainty made for a wor­ry­ing week­end.

I spoke to Ae­gon again and it turns out that the 61p was what had been left in your gen­eral in­vest­ment ac­count, which is also now be­ing closed down. At last the Isa money you were af­ter has been paid.

Ae­gon has sent you £150 for good­will.

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