Cur­tain or­der was open for months

The Daily Telegraph - Your Money - - FRONT PAGE -

Eight months ago two John Lewis em­ploy­ees came to look at the win­dow in my lounge con­cern­ing a new cur­tain pole I wanted. It

pre­sented a prob­lem as

al­ways happy to pay what was due.

Fur­ther to my in­volve­ment, a spokesman for Co-op En­ergy said: “We have apol­o­gised to Mrs T for the is­sues she’s ex­pe­ri­enced and the case has now been re­solved to her sat­is­fac­tion.”

The bill pre­sented for a pe­riod from March 29 2014 to April 24 2017 had been for £5,421 when in fact what you had owed seems to have been £402, after al­low­ing for the amount your mother had paid.

The amount due after that, tak­ing into ac­count £150 com­pen­sa­tion (Co-op En­ergy had of­fered £40 at first), was £252.

This makes sense to you as the prop­erty was oc­cu­pied on var­i­ous oc­ca­sions. You have

there­fore paid this. All other out­stand­ing charges have been waived un­der the “back-billing” code, un­der which do­mes­tic cus­tomers are not, in cer­tain cir­cum­stances, charged for en­ergy used more than 12 months previously but not billed for. See ofgem.gov.uk for more de­tails.

It has been dif­fi­cult to get the right facts from Co-op En­ergy, which gave con­flict­ing in­for­ma­tion and failed to come back when it said it would.

What a sham­bles to have to con­tend with at such a dif­fi­cult time. You say you have to bring clo­sure to this case as it con­tin­ues to cause you stress and an­guish.

I hope Co-op En­ergy will re­flect on just how much un­hap­pi­ness it has caused.

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