Curtain order was open for months

Eight months ago two John Lewis employees came to look at the window in my lounge concerning a new curtain pole I wanted. It

presented a problem as

always happy to pay what was due.

Further to my involvement, a spokesman for Co-op Energy said: “We have apologised to Mrs T for the issues she’s experienced and the case has now been resolved to her satisfaction.”

The bill presented for a period from March 29 2014 to April 24 2017 had been for £5,421 when in fact what you had owed seems to have been £402, after allowing for the amount your mother had paid.

The amount due after that, taking into account £150 compensation (Co-op Energy had offered £40 at first), was £252.

This makes sense to you as the property was occupied on various occasions. You have

therefore paid this. All other outstanding charges have been waived under the “back-billing” code, under which domestic customers are not, in certain circumstances, charged for energy used more than 12 months previously but not billed for. See ofgem.gov.uk for more details.

It has been difficult to get the right facts from Co-op Energy, which gave conflicting information and failed to come back when it said it would.

What a shambles to have to contend with at such a difficult time. You say you have to bring closure to this case as it continues to cause you stress and anguish.

I hope Co-op Energy will reflect on just how much unhappiness it has caused.