Billed for phone that didn’t exist
Last year we decided to buy a refurbished cottage in Somerset. Trying to be ahead of events, I arranged for a BT line to be installed and paid for that.
However, a few weeks later we discovered rightsof-way issues that made us reconsider and pull out of the purchase.
I have only just found out that BT has been taking line rental charges from my bank account.
Of course, I should have noticed earlier, but contending with illness for my wife and myself has made me careless. I am 80.
BT says it notified me of charges by post, but the developer says nothing came
to the house. Although BT has my email address, which was enough to inform me it was closing my account when this house was rented out, it has sent nothing about the £18.99 monthly direct debit for the property I did not buy.
I have rung BT but it says it is entirely my fault, while recognising that no calls have been made on the line and that it has no record of me arranging any call contract. BL, SOMERSET
Two days after I contacted BT for you, it phoned you and said it never should have charged your direct debit.
A refund cheque has now been sent.
BT has no further comment on the matter.