Billed for phone that didn’t ex­ist

The Daily Telegraph - Your Money - - FRONT PAGE -

Last year we de­cided to buy a re­fur­bished cot­tage in Som­er­set. Try­ing to be ahead of events, I ar­ranged for a BT line to be in­stalled and paid for that.

How­ever, a few weeks later we dis­cov­ered right­sof-way is­sues that made us re­con­sider and pull out of the pur­chase.

I have only just found out that BT has been tak­ing line rental charges from my bank ac­count.

Of course, I should have no­ticed ear­lier, but con­tend­ing with ill­ness for my wife and my­self has made me care­less. I am 80.

BT says it no­ti­fied me of charges by post, but the de­vel­oper says noth­ing came

to the house. Al­though BT has my email ad­dress, which was enough to in­form me it was clos­ing my ac­count when this house was rented out, it has sent noth­ing about the £18.99 monthly direct debit for the prop­erty I did not buy.

I have rung BT but it says it is en­tirely my fault, while recog­nis­ing that no calls have been made on the line and that it has no record of me ar­rang­ing any call con­tract. BL, SOM­ER­SET

Two days after I con­tacted BT for you, it phoned you and said it never should have charged your direct debit.

A re­fund cheque has now been sent.

BT has no fur­ther com­ment on the mat­ter.

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