My £28,000 Isa has gone miss­ing

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I be­gan the process of trans­fer­ring my stocks and shares Isa as a cash trans­fer from the Ae­gon/Co­funds plat­form to a dif­fer­ent provider.

Af­ter sev­eral at­tempts by the other provider’s trans­fer team and me to speed up the trans­fer, I fi­nally re­ceived a let­ter from Ae­gon dated two months af­ter I had first con­tacted it say­ing that it had com­pleted the re­quested trans­fer by send­ing £28,210 to the new provider. When I called to check, the new provider said it had not re­ceived the money. I rang

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