I paid for tak­ing Sains­bury’s of­fer

The Daily Telegraph - Your Money - - READERS’ LETTERS -

We re­ceived a voucher from Sains­bury’s say­ing: “We’ve missed you. Save up to £30 off your next two on­line gro­cery shops”.

The terms be­ing £20 off the first on­line shop be­fore the given date and £10 off the next one be­fore the same date.

I was just out of hospi­tal and it seemed an at­trac­tive idea. I there­fore placed an or­der on­line to­talling £138.50. The at­tached or­der de­tails con­firmed the same, de­duct­ing £20 with a net bal­ance of £118.50 to pay. How­ever, the re­ceipt which came with the shop­ping showed our Master­Card deb­ited with £134.38, after a few sub­sti­tu­tions etc, but no £20 credit. AH, CORN­WALL

You asked Sains­bury’s to credit your Master­card with the miss­ing £20 but it didn’t. Fi­nally you were told the £20 would be cred­ited to your on­line ac­count voucher wal­let. You re­it­er­ated you wanted it put on your credit card but the credit went ahead. To re­deem it you now needed to do an­other on­line shop.

After my in­volve­ment Sains­bury’s said it had made a mis­take and it now re­funded the £20. You re­call that the same kind of mishap hap­pened to you be­fore and I had man­aged to sort it out. After that episode the su­per­mar­ket had lost your cus­tom for sev­eral years. It was only the fact you were re­cently out of hospi­tal and could not go out that had brought you back.

I sug­gested Sains­bury’s give a ges­ture of good­will, per­haps an ex­tra voucher for £5 or £10 in re­spect of the lat­est episode. It is still con­sid­er­ing this.

LET­TER OF THE WEEK

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