Why won’t Ar­gos fix my tablet?

The Daily Telegraph - Your Money - - READERS’ LETTERS -

Could you ad­vise me on what I might do next re­gard­ing my bro­ken tablet? I bought it from Ar­gos nearly two years ago. Re­cently it has stopped work­ing. I have com­plied with ev­ery de­mand dur­ing the past four weeks but am no fur­ther for­ward. RJ, MERSEY­SIDE

You still have the box, but no re­ceipt. You asked Ar­gos for a du­pli­cate re­ceipt but it said your trans­ac­tion was un­trace­able as you had paid on a quick pay ma­chine it no longer uses.

Ar­gos sent you to the branch where you bought the prod­uct. There you were told that it couldn’t trace the trans­ac­tion ei­ther.

You next tried the man­u­fac­turer, show­ing your bank state­ment, but that wasn’t ac­cept­able.

Back you went to Ar­gos, which said you needed an in­de­pen­dent re­port that your tablet had a man­u­fac­tur­ing fault. You had that done and Ar­gos fi­nally agreed to send it to be fixed.

Af­ter spend­ing yet an­other hour fill­ing in the rel­e­vant de­tails, you left with a cus­tomer ref­er­ence num­ber and a prom­ise that you would be called later that day to ar­range pickup of the tablet.

To your dis­may you re­ceived only an email stat­ing that your tablet would not be fixed as you didn’t have a VAT in­voice.

Fur­ther to my in­volve­ment Ar­gos ar­ranged for a gift card worth £129.99 plus postage to be sent as a ges­ture of good­will, this be­ing how much it will cost you to re­place the tablet.

You are de­lighted with this out­come.

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