Why won’t Argos fix my tablet?
Could you advise me on what I might do next regarding my broken tablet? I bought it from Argos nearly two years ago. Recently it has stopped working. I have complied with every demand during the past four weeks but am no further forward. RJ, MERSEYSIDE
You still have the box, but no receipt. You asked Argos for a duplicate receipt but it said your transaction was untraceable as you had paid on a quick pay machine it no longer uses.
Argos sent you to the branch where you bought the product. There you were told that it couldn’t trace the transaction either.
You next tried the manufacturer, showing your bank statement, but that wasn’t acceptable.
Back you went to Argos, which said you needed an independent report that your tablet had a manufacturing fault. You had that done and Argos finally agreed to send it to be fixed.
After spending yet another hour filling in the relevant details, you left with a customer reference number and a promise that you would be called later that day to arrange pickup of the tablet.
To your dismay you received only an email stating that your tablet would not be fixed as you didn’t have a VAT invoice.
Further to my involvement Argos arranged for a gift card worth £129.99 plus postage to be sent as a gesture of goodwill, this being how much it will cost you to replace the tablet.
You are delighted with this outcome.